Auto Glass Repair Experts Share Tips for Consumers
We’ve all been there - a rock chips your windshield on the highway; a car window starts to slip and doesn’t open or close properly; bad weather causes a tree or other object to damage windows or a weak window seal causes rain to leak into your car.Whatever your car window repair needs, it’s important to find the highest quality car window repair or replacement service that fits your (and your car’s) needs.
“People always ask me how they should go about choosing an auto glass repair company,” said Bob Brown, Area Manager of Binswanger Glass, one of the nation’s leading auto glass repair and replacement services. “Whether it’s their car windshield, their car window or one of their car’s mirrors, there are some criteria they must consider to ensure quality and, most importantly, future safety,” Brown added.
His key criteria for choosing an auto glass repair and replacement company include making sure that:
• Your car will be serviced by licensed, bonded and insured technicians;
• Their service is approved by major insurance companies;
• They use only high-quality auto glass;
• The give you fair quotes for service;
• They offer fast scheduling (getting you and your car in quickly);
• They promise quick repair turnaround time; and
• Their personnel exhibit both professionalism and courtesy to you, the customer.
“One area that is always important to the customer is, of course, price,” explained Tom Sistrunk, Binswanger’s VP and GM. “The best price is not always the best answer. Yes, a competitive price for any auto glass repair or replacement should be a major factor when choosing a car window or mirror repair company,” he added. “However, there are many other elements of auto glass repair that make the difference in terms of ensuring a long life for your car windshield or window.”
One other point both Brown and Sistrunk are adamant about is questions. “Don’t forget to ask questions,” Brown said. “A quality auto glass repair and replacement service should be honest about pricing, provide warranties and licenses for all services and be honest with employee experience and licensing.”
Sistrunk also tells consumers that they should expect to be informed of any extra charges before work is performed and that the billing process as a whole should be easy to understand.
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